Find answers about orders, shipping, returns, and your account. Search or browse by category below.
Orders & Payment
如何追踪我的订单？
Sign in to My Account → Orders to view status and tracking. You will also receive email updates when your order ships.
Which payment methods do you accept?
We accept cards and wallets through Stripe, PayPal, Apple Pay, Google Pay, and other gateways enabled in WooCommerce.
可以修改或取消订单吗？
Contact support as soon as possible if the order has not shipped. Once dispatched, changes may not be possible.
Shipping & Delivery
配送需要多长时间？
Delivery estimates are shown at checkout and on product pages based on your market settings. Most orders ship within 1–2 business days.
你们提供免运费吗？
订单达到门槛可享免运费，具体以购物车和结算页面为准。促销规则因地区而异。
My tracking has not updated — what should I do?
Carriers sometimes delay scans. If there is no update after 48 hours, open a support ticket with your order number.
Returns & Support
如何申请退换或退款？
Open the order in My Account and submit an after-sales ticket within 30 days. Our team will guide you through the return steps.
Who pays return shipping?
Return shipping depends on the reason for the return and your published returns policy. See the Returns Policy page for details.
如何联系客服？
Use the support widget, My Account → Support, or the contact options listed in the footer during service hours.
Account & Rewards
结算需要账号吗？
Guest checkout may be available depending on your store settings. Creating an account lets you track orders, save lists, and earn rewards.
How do points and coupons work?
Earn points on eligible purchases and redeem them in My Account. Coupons can be applied at checkout or claimed from the coupon center if enabled.
What is the saved list?
Use Save for later on the cart page to keep items for another time. Saved items sync to your account when you sign in.