退换货政策

Unopened, unused items in resalable condition may be returned within 30 days of delivery. Custom, intimate, or final-sale items are excluded unless defective—see the product page for details.

Sign in, open the order under My Account, and submit an after-sales request (refund, return, or exchange). Guest orders can use the guest after-sales page with your email and order number.

Approved refunds are returned to your original payment method within 3–7 business days (timing depends on your bank or wallet). Used coupons or loyalty points are not restored.

After approval, ship items to the return address provided by support and keep your tracking number. Do not send COD shipments. Refunds or replacements are processed after we receive and inspect the return.

We cover return shipping for defective or incorrect items. For change-of-mind returns, the customer pays return shipping unless a promotion states otherwise.

Questions? Reach us via live chat, phone, or email during business hours.