/**
 * Customer support widget & tickets
 */

.yunfanzhi-support-widget {
	position: fixed;
	bottom: 24px;
	z-index: 9990;
	font-size: 14px;
}

.support-widget-right {
	right: 24px;
}

.support-widget-left {
	left: 24px;
}

.support-widget-toggle {
	display: flex;
	align-items: center;
	gap: 8px;
	padding: 12px 18px;
	border: none;
	border-radius: 999px;
	background: var(--color-primary);
	color: #fff;
	font-weight: 600;
	cursor: pointer;
	box-shadow: 0 8px 24px rgba(13, 148, 136, 0.35);
}

.support-widget-toggle:hover {
	background: var(--color-primary-dark);
}

.support-widget-panel {
	position: absolute;
	bottom: calc(100% + 12px);
	width: min(320px, calc(100vw - 48px));
	max-height: min(70vh, 520px);
	overflow-y: auto;
	padding: 16px;
	background: var(--color-bg);
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
	box-shadow: 0 16px 40px rgba(15, 23, 42, 0.15);
}

.support-widget-left .support-widget-panel {
	left: 0;
}

.support-widget-right .support-widget-panel {
	right: 0;
}

.support-widget-header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 8px;
	margin-bottom: 8px;
	flex-wrap: wrap;
}

.support-online-badge {
	font-size: 11px;
	font-weight: 600;
	padding: 2px 8px;
	border-radius: 999px;
	margin-right: auto;
}

.support-online-badge.is-online {
	background: #dcfce7;
	color: #166534;
}

.support-online-badge.is-offline {
	background: #f1f5f9;
	color: #64748b;
}

.support-widget-close {
	border: none;
	background: none;
	font-size: 22px;
	line-height: 1;
	cursor: pointer;
	color: var(--color-text-muted);
}

.support-widget-greeting {
	margin: 0 0 6px;
	font-size: 14px;
}

.support-widget-hours {
	margin: 0 0 12px;
	font-size: 12px;
	color: var(--color-text-muted);
}

.support-widget-channels {
	display: grid;
	grid-template-columns: 1fr 1fr;
	gap: 8px;
	margin-bottom: 12px;
}

.support-channel {
	display: block;
	padding: 8px 10px;
	text-align: center;
	font-size: 13px;
	font-weight: 600;
	text-decoration: none;
	color: var(--color-primary);
	background: var(--color-bg-alt);
	border: 1px solid var(--color-border);
	border-radius: var(--radius);
	cursor: pointer;
}

.support-channel:hover {
	border-color: var(--color-primary);
	background: var(--color-primary-light);
}

.support-wechat-box {
	margin-bottom: 12px;
	padding: 12px;
	text-align: center;
	background: var(--color-bg-alt);
	border-radius: var(--radius-lg);
}

.support-wechat-box img {
	display: block;
	margin: 0 auto 8px;
	border-radius: var(--radius);
}

.support-widget-form input,
.support-widget-form textarea,
.support-form input,
.support-form textarea {
	width: 100%;
	margin-bottom: 8px;
	padding: 8px 10px;
	border: 1px solid var(--color-border);
	border-radius: var(--radius);
	font-size: 13px;
	background: var(--color-bg);
}

.support-widget-form .btn-block,
.support-form .btn {
	width: 100%;
}

.support-widget-link,
.support-widget-login {
	margin: 8px 0 0;
	text-align: center;
	font-size: 13px;
}

.support-widget-link a,
.support-widget-login a {
	color: var(--color-primary);
	font-weight: 600;
}

.yunfanzhi-product-support-btn {
	margin-top: 10px;
}

/* Account support page */
.yunfanzhi-support-page {
	max-width: 720px;
}

.support-page-intro {
	color: var(--color-text-muted);
	margin-bottom: 20px;
}

.support-contact-cards {
	display: grid;
	grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
	gap: 12px;
	margin-bottom: 24px;
}

.support-contact-card {
	display: block;
	padding: 14px;
	text-decoration: none;
	color: inherit;
	background: var(--color-bg-alt);
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
}

.support-contact-card.is-static {
	cursor: default;
}

.support-card-label {
	display: block;
	font-size: 12px;
	color: var(--color-text-muted);
	margin-bottom: 4px;
}

.support-new-ticket,
.support-ticket-list {
	margin-bottom: 24px;
	padding: 16px 20px;
	background: var(--color-bg-alt);
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
}

.support-new-ticket h3,
.support-ticket-list h3 {
	margin: 0 0 12px;
	font-size: 16px;
}

.support-form label {
	display: block;
	margin-bottom: 4px;
	font-size: 13px;
	font-weight: 600;
}

.support-empty {
	margin: 0;
	color: var(--color-text-muted);
	font-size: 13px;
}

.support-tickets {
	list-style: none;
	margin: 0;
	padding: 0;
}

.support-tickets li {
	border-bottom: 1px solid var(--color-border);
}

.support-tickets li:last-child {
	border-bottom: none;
}

.support-tickets a {
	display: grid;
	grid-template-columns: 1fr auto;
	gap: 4px 12px;
	padding: 12px 0;
	text-decoration: none;
	color: inherit;
}

.support-tickets time {
	grid-column: 1 / -1;
	font-size: 12px;
	color: var(--color-text-muted);
}

.support-ticket-status {
	font-size: 11px;
	font-weight: 600;
	padding: 2px 8px;
	border-radius: 999px;
}

.support-status-open {
	background: #fef3c7;
	color: #92400e;
}

.support-status-replied {
	background: color-mix(in srgb, var(--color-primary) 15%, transparent);
	color: var(--color-primary-dark);
}

.support-status-closed {
	background: #f1f5f9;
	color: #64748b;
}

.support-ticket-meta-badges {
	display: flex;
	flex-wrap: wrap;
	gap: 8px;
	margin-bottom: 16px;
}

.support-refund-sync-badge {
	font-size: 11px;
	font-weight: 600;
	padding: 2px 8px;
	border-radius: 999px;
	background: #e0f2fe;
	color: #0369a1;
}

.support-refund-sync--approved {
	background: #dcfce7;
	color: #15803d;
}

.support-refund-sync--rejected {
	background: #fee2e2;
	color: #b91c1c;
}

.support-refund-sync--completed {
	background: #f3e8ff;
	color: #7e22ce;
}

.support-aftersales-summary {
	margin-bottom: 16px;
	padding: 12px 16px;
	font-size: 14px;
	color: var(--color-muted, #64748b);
	background: var(--color-bg, #f8fafc);
	border: 1px solid var(--color-border, #e2e8f0);
	border-radius: var(--radius-md, 8px);
}

.support-aftersales-summary p {
	margin: 0 0 6px;
}

.support-aftersales-summary p:last-child {
	margin-bottom: 0;
}

.support-back {
	margin-bottom: 12px;
}

.support-back a {
	color: var(--color-primary);
	text-decoration: none;
	font-size: 13px;
}

.support-thread {
	list-style: none;
	margin: 16px 0;
	padding: 0;
}

.support-thread-item {
	margin-bottom: 12px;
	padding: 12px 14px;
	border-radius: var(--radius-lg);
	background: var(--color-bg-alt);
	border: 1px solid var(--color-border);
}

.support-thread-item.is-admin {
	border-color: var(--color-primary);
	background: color-mix(in srgb, var(--color-primary) 8%, var(--color-bg-alt));
}

.support-thread-item p {
	margin: 0 0 6px;
	font-size: 14px;
}

.support-thread-item time {
	font-size: 11px;
	color: var(--color-text-muted);
}

.support-category-field select {
	width: 100%;
	margin-bottom: 8px;
	padding: 8px 10px;
	border: 1px solid var(--color-border);
	border-radius: var(--radius);
	font-size: 13px;
	background: var(--color-bg);
}

.support-ticket-category {
	font-size: 11px;
	color: var(--color-text-muted);
}

/* FAQ */
.yunfanzhi-faq {
	margin: 16px 0;
}

.faq-title {
	margin: 0 0 16px;
	font-size: 28px;
}

.faq-compact-title {
	margin: 0 0 8px;
	font-size: 14px;
}

.faq-search-wrap {
	margin-bottom: 16px;
}

.faq-search-input {
	width: 100%;
	padding: 10px 12px;
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
	font-size: 14px;
	background: var(--color-bg);
}

.faq-list {
	display: flex;
	flex-direction: column;
	gap: 8px;
}

.faq-item {
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
	background: var(--color-bg-alt);
	overflow: hidden;
}

.faq-item[hidden] {
	display: none;
}

.faq-question {
	padding: 12px 14px;
	font-weight: 600;
	font-size: 14px;
	cursor: pointer;
	list-style: none;
}

.faq-question::-webkit-details-marker {
	display: none;
}

.faq-answer {
	padding: 0 14px 12px;
	font-size: 13px;
	color: var(--color-text-muted);
	line-height: 1.6;
}

.yunfanzhi-faq-compact .faq-item {
	border-radius: var(--radius);
}

.yunfanzhi-faq-compact .faq-question {
	padding: 8px 10px;
	font-size: 13px;
}

.yunfanzhi-faq-compact .faq-answer {
	padding: 0 10px 8px;
	font-size: 12px;
}

.faq-more-link {
	margin: 8px 0 0;
	font-size: 12px;
	text-align: center;
}

.faq-more-link a {
	color: var(--color-primary);
	font-weight: 600;
	text-decoration: none;
}

.yunfanzhi-faq-full {
	margin: 0;
}

.faq-toolbar {
	display: grid;
	gap: 16px;
	margin-bottom: 24px;
}

.faq-category-nav {
	display: flex;
	flex-wrap: wrap;
	gap: 8px;
}

.faq-category-btn {
	padding: 8px 14px;
	border: 1px solid var(--color-border);
	border-radius: 999px;
	background: var(--color-bg-alt);
	font-size: 13px;
	cursor: pointer;
	transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.faq-category-btn.is-active {
	border-color: var(--color-primary);
	background: rgba(13, 148, 136, 0.1);
	color: var(--color-primary);
	font-weight: 600;
}

.faq-category-group {
	margin-bottom: 28px;
}

.faq-category-group[hidden] {
	display: none;
}

.faq-category-title {
	margin: 0 0 12px;
	font-size: 20px;
}

.faq-footer-cta {
	margin-top: 32px;
	padding: 24px;
	background: var(--color-bg-alt);
	border: 1px solid var(--color-border);
	border-radius: var(--radius-lg);
	text-align: center;
}

.faq-footer-cta h3 {
	margin: 0 0 8px;
	font-size: 20px;
}

.faq-footer-cta p {
	margin: 0 0 16px;
	color: var(--color-text-muted);
}

.faq-footer-cta .info-page-cta {
	justify-content: center;
	margin-top: 0;
}

.faq-footer-cta .info-page-related {
	justify-content: center;
	border-top: none;
	padding-top: 12px;
}

/* Stack support widget above back-to-top on desktop (mobile already uses 80px). */
@media (min-width: 769px) {
	body.has-back-to-top.has-support-widget-right .yunfanzhi-support-widget.support-widget-right {
		bottom: 80px;
	}
}

@media (max-width: 768px) {
	.yunfanzhi-support-widget {
		bottom: 80px;
	}

	.support-widget-right {
		right: 16px;
	}

	.support-widget-left {
		left: 16px;
	}

	.support-widget-toggle span {
		display: none;
	}

	.support-widget-toggle {
		width: 52px;
		height: 52px;
		padding: 0;
		justify-content: center;
		border-radius: 50%;
	}
}

.yunfanzhi-guest-inquiry-form {
	margin-top: 12px;
}

.yunfanzhi-guest-inquiry-form.is-compact h3 {
	font-size: 15px;
	margin: 0 0 8px;
}

.guest-inquiry-intro {
	margin: 0 0 12px;
	font-size: 13px;
	color: var(--color-muted, #64748b);
}

.guest-inquiry-honeypot {
	position: absolute;
	left: -9999px;
	height: 0;
	overflow: hidden;
}

.guest-inquiry-captcha input[type="number"] {
	width: 100%;
	max-width: 120px;
}

.guest-inquiry-turnstile {
	margin: 0 0 12px;
}

.yunfanzhi-guest-inquiry-form p {
	margin: 0 0 10px;
}

.yunfanzhi-guest-inquiry-form label {
	display: block;
	margin-bottom: 4px;
	font-size: 13px;
	font-weight: 600;
}

.yunfanzhi-guest-inquiry-form input,
.yunfanzhi-guest-inquiry-form textarea {
	width: 100%;
}

.yunfanzhi-order-aftersales {
	margin: 24px 0;
	padding: 20px;
	background: var(--color-surface, #fff);
	border: 1px solid var(--color-border, #e2e8f0);
	border-radius: var(--radius-lg, 12px);
}

.yunfanzhi-order-aftersales h3 {
	margin: 0 0 8px;
	font-size: 18px;
}

.order-aftersales-intro {
	margin: 0 0 16px;
	color: var(--color-muted, #64748b);
}

.order-aftersales-intro a {
	margin-left: 8px;
}

.order-aftersales-form select,
.order-aftersales-form textarea {
	width: 100%;
}

.order-aftersales-actions {
	display: flex;
	flex-wrap: wrap;
	gap: 10px;
	margin-top: 12px;
}

.order-aftersales-status {
	padding: 16px;
	background: var(--color-bg, #f8fafc);
	border: 1px solid var(--color-border, #e2e8f0);
	border-radius: var(--radius-md, 8px);
}

.order-aftersales-status-label {
	margin: 0 0 8px;
}

.order-aftersales-status-type,
.order-aftersales-status-note {
	margin: 0 0 8px;
	color: var(--color-muted, #64748b);
	font-size: 14px;
}

.aftersales-badge {
	display: inline-block;
	margin-left: 6px;
	padding: 2px 10px;
	font-size: 13px;
	font-weight: 600;
	border-radius: 999px;
	background: #e0f2fe;
	color: #0369a1;
}

.order-aftersales-status--approved .aftersales-badge {
	background: #dcfce7;
	color: #15803d;
}

.order-aftersales-status--rejected .aftersales-badge {
	background: #fee2e2;
	color: #b91c1c;
}

.order-aftersales-status--completed .aftersales-badge {
	background: #f3e8ff;
	color: #7e22ce;
}

.support-widget-form + .support-widget-login,
.yunfanzhi-guest-inquiry-form + .support-widget-login {
	margin-top: 10px;
	font-size: 13px;
}

.yunfanzhi-toast-container {
	position: fixed;
	left: 50%;
	bottom: 24px;
	transform: translateX(-50%);
	z-index: 100000;
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 8px;
	pointer-events: none;
}

.yunfanzhi-toast {
	max-width: min(92vw, 420px);
	padding: 12px 18px;
	font-size: 14px;
	line-height: 1.5;
	color: #fff;
	background: #0f172a;
	border-radius: 10px;
	box-shadow: 0 10px 30px rgba(15, 23, 42, 0.25);
	opacity: 0;
	transform: translateY(12px);
	transition: opacity 0.25s ease, transform 0.25s ease;
}

.yunfanzhi-toast.is-visible {
	opacity: 1;
	transform: translateY(0);
}

.yunfanzhi-toast--success {
	background: #15803d;
}

.yunfanzhi-toast--error {
	background: #b91c1c;
}